SMF - Just Installed!

New Bathroom in the property

Started by Lesstatt, July 30, 2021, 04:56:59 PM

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Lesstatt

We have had a lot of problems with the bathroom in our rental property and chose to replace the complete bathroom at considerable cost (£5000)  while the tenant was away on holiday for a week. This bathroom has been a problem since we bought the property with numerous leaks and attempted remedies including a complete new shower last year, unfortunately all of this to no avail and we finally decided to fit a brand-new complete bathroom to coincide with our tenant being on holiday. Unfortunately she has returned one day early from her holiday to find the bathroom not quite finished yet, All the basics are there and working i.e. toilet, sink and bath, the shower should be usable by tomorrow. This particular tenant is rather picky and I'm just wondering if she has any grounds to realistically complain bearing in mind this should all be finished by Monday of next week.

heavykarma

No,she has a working toilet and bath,and it is not your fault she came back earlier than agreed.If she grumbles just ignore her. Essential work can be disruptive whether one is a tenant or house owner,yopu can't work miracles. 

Hippogriff

Anyone can complain, about anything. There can be realistic grounds, or none. But if you receive a complaint then it doesn't necessarily follow that you have to do anything about it... it feels like you feel that is the next step. So, if the Tenant did complain... would you automatically think you're on the hook for some kind of compensation? I don't think so. I think it'd be much better, if the Tenant is known to be picky, to ask the guys to pay special attention to the finishing details, even if it takes a little bit longer... what you want is a new bathroom that lasts and doesn't provide you problems... possibly way beyond the tenure of this particular Tenant.

eps501

Agree with others. Also keep records of your communications with the Tenant re the works to be done and her agreement about the timescale etc.