SMF - Just Installed!

URGENT: Agency and check in report

Started by eiros, June 01, 2017, 01:24:44 PM

Previous topic - Next topic

eiros

We are facing issues with the agency who manages the flat. They provided to us the check in report for review and approval and we have some notes we want to add. These notes are related to the poor quality of the professional cleaning. The flat was really dirty and the reports says in all its part that the flat was professionally cleaned. The agency is refusing to add our notes to the report - even if in the report there is a specific column for the notes/comments coming from tenants.

How we can solve this with the agency? We are fighting since February as they are stated they cannot amend the report anymore (as too much time is passed) even if we have provided our initial notes within the review-window of one week after we have received the report.

Any advice will be welcome.
Thank you, regards.

Annarita