UK Landlord Forum / Life

Hi,
We've been in our property since December 2012, when an inventory was completed and we were given a copy. Most if not all of the things on the inventory are marked as poor. We asked what this means and were told, after we've been in the property 6months, they will look at replacing the poor items, mainly carpets. We have been asking since the 1st June 2013 if the carpets can be replaced (they are disgusting, covered in paint etc) the letting agent keeps fobbing us off saying "yeah I can't see it being a problem, we'll email the owner" or "we'll phone the owner". Everytime we chase we are being fobbed off. Where do we stand?