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Letting agent cancel’s contract

Started by Curiness, March 09, 2025, 10:01:15 PM

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Curiness

Hi
It's a long story cut short for ease.
So I've been with my letting agent for 6 years now and last week she decided to cancel our contract.
She has given me one month's notice.
She wants me to open a DPS account so I can take over the tenants deposit so she cuts all ties with my tenants and I.
She said that there is an administrator fee of £25 that I'm thinking she wants me to pay.
Where do I stand? She's instigated the termination of our contract but wants me to pay for everything?
Am I being made a fool of here. She has the upper hand as she keeps telling me this and also because she has 30 years in the business.
Happy for all and any help please.
I have a feeling I may be asking a few questions on here so I don't get shafted
Thank you all so much.

HandyMan

The £25 fee is not the main issue.


You haven't said why the agent has decided to cancel your contract. Is she retiring? Or is there another reason? Are you the only client she is doing this to?

Do you actually want to take on the management of this tenancy? Or do you want it transferred to a different agent?

jpkeates

And if you decline to pay the £25, will they refuse to terminate the contract?

I'd simply ask where in their contract with you it allows them to charge you to end the contract with a month's notice and charge you an admin fee for the cancellation?

Curiness

[quote author=HandyMan

Reason for her termination of our contract i am currently waiting on her reply to this question i asked her last week!

She is an independent agent but has said many times rentals are too much hassle she prefers to do sales than letting.

I have no choice but to take on the management of the house!

The admin fee is from her to change the DPS from her account me if I had one.

Curiness

@jpkeates

The admin fee is for changing over the DPS accounts

It's a huge head mess

jpkeates

It sounds like the agent is making a rational business decision, and not continuing with business that they don't want to be involved with.

I get the sense that the issue isn't so much the £25 (or anything else) you would simply want this not to be happening. I suggest that you focus on that, and, therefore, replacing the agent or learning to do without, rather than fighting the inevitable.