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Great tenants lives being made hell by bad neighbours

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Author Topic: Great tenants lives being made hell by bad neighbours  (Read 164 times)
Newbie
Posts: 2

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« on: February 17, 2020, 03:16:40 PM »

Hi I am one of the lucky few who have wonderful tenants. In situ for over 6 years.  Delightful people.   However they have been very tolerant of the upstairs neighbours.  He's a builder who has turned his ex council flat into a 'west end' style show home - amazing spec when I visited him after he finally moved in. However he now has 2 children who crash about the place on their laminate floors - as children will.  The tenants have been to speak to them and wrote a perfectly polite letter suggesting that maybe they could put some rugs in the children's playroom.- The response was that 'the kids have a right to play."  They have muddled along for a year or so but now my tenants are probably going to leave as a result of the noise.  They visited the upstairs guy again recently who simply and rather aggressively said that as he was a home owner and they were tenants they could move out.
Has anyone had any experience of this please - so sad to lose great tenants and who will ever want to rent again!
Newbie
Posts: 30

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« Reply #1 on: February 17, 2020, 03:23:17 PM »

A very sad situation but there is no real action to be taken against that sort of noise.  The kids will play.
Global Moderator
Hero Member
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« Reply #2 on: February 17, 2020, 04:08:04 PM »

You, as Landlord, cannot get involved... even though it affects the wellbeing of your business. All you can do is have the Tenants use the formal channels for complaints regarding noise themselves... trust me, the authorities will not case if they're Tenants vs. homeowners... that doesn't come into it. What does come into it is whether the noise can be said to affecting the lives of the residents. For example, the Council would probably ask for a set of measurements... times, levels, type etc. ...and then decide whether it's too much. They might pay a visit beforehand, just to have that off-the-record chat and see if reasonable people can offer reasonable goodwill... but it does kinda seem not, here. However, even if this is resolved, you have a neighbour situation (for the Tenants) that is not optimum moving forward... so the Tenants will likely move on rather than put up with it. In extreme cases this may mean you end up selling... the pattern can only be repeated so many times before it means your nice and quiet Landlord life, with something as close to passive income as you can hope for, is spoiled and you're dealing with Tenants coming and going every 6 months. The last thing you want to do is intervene yourself... unless you have that great relationship with him... but one suspects that's not often the case. Maybe he has made a bachelor pad (laminate floors all over, shiny black gloss units etc.) and now has a wholly unsuitable home... probably all shiny surfaces are covered in jam.
Hero Member
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« Reply #3 on: February 17, 2020, 07:44:41 PM »

I doubt if your intervention will do any good,if they have ignored polite requests from your tenants.I have a vague memory of someone I met having to remove laminate flooring in an upper flat,but I think it was to do with building regs? If the kids are still young they may decide they need somewhere with a garden in a year or two.I suppose you could write to the freeholders (the council?) but I doubt if they will care. 
Newbie
Posts: 10

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« Reply #4 on: February 26, 2020, 12:34:42 AM »

Oh dear, sorry to hear that.  Noisy neighbours are a real nuisance and affect daily life so much.  Having experienced it when a flat owner, I am not sure what to advise.
Probably down the more formal route so they approach the council, keep a log, try to record, have visitors listen and acknowledge via the log too.
It takes a while and as you say you may well lose them.
good luck
Angi
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