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Energy supply when tenant moves out

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Author Topic: Energy supply when tenant moves out  (Read 89 times)
Newbie
Posts: 7

I like property

« on: November 23, 2021, 05:52:50 PM »

Hi there
My tenant is moving out in December and as the property is being sold it will be vacant for approx 2-3 months.
I having been trying, without success, to speak to the main energy providers to try to get a dual energy variable rate with no exit fees, but I can't get to speak to anyone and there doesn't seem to be any variable rates that I can locate online.
Also, there's no way of putting in the system that it will be a new account and not a switch.
Has anyone come across similar problems and if so, any advice? 🤞🤞
Thanks in advance
Jr. Member
Posts: 85

Landlord - always learning

« Reply #1 on: November 24, 2021, 09:12:14 AM »

but I can't get to speak to anyone

Why not?  You call customer services, hang on the line for an extended time, and then eventually you will speak with a person.


Newbie
Posts: 7

I like property

« Reply #2 on: November 24, 2021, 09:34:48 AM »

Yep, I thought so too.......so far Scottish Power have cut me off (having answered the phone by just saying 'hello', and when prompted said 'I was dealing with someone else and now you're on the line'....), one company gave options to select using voice activation prompts which didn't work, so cut me off, the next one gave a list of options to select, and then a message that they couldn't help at this time. Hence my question here.
Jr. Member
Posts: 85

Landlord - always learning

« Reply #3 on: November 24, 2021, 09:05:27 PM »

When your tenant moves out, the energy company that they are signed up will continue to supply gas and electricity to the property.

You will have to notify them that you are now responsible for the bills.

The supply of gas and electricity to the property does not end just because someone moves out.

If you want to use a different supplier, you will then have to do a switch.


Jr. Member
Posts: 85

Landlord - always learning

« Reply #4 on: November 24, 2021, 09:08:07 PM »

Which energy company is currently supplying the property?
Newbie
Posts: 7

I like property

« Reply #5 on: November 26, 2021, 08:08:40 AM »

Thanks Handyman, I didn't know that so that's really useful, and reassuring. Currently supplied by British Gas, they have closed the phone lines to any enquiries other than boiler problems (every time I've tried for the last 3 days, anyway) so I'll try via Web chat on the day my tenant moves out. Thanks very much for your help.
Jr. Member
Posts: 85

Landlord - always learning

« Reply #6 on: November 26, 2021, 11:53:56 AM »

Quote
...I've tried for the last 3 days ... so I'll try via Web chat on the day my tenant moves out.

You really are making things hard for yourself.

If you had Googled  british gas tenant moving out  you would have very quickly found this page:

https://www.britishgas.co.uk/help-and-support/third-party

Fill in the details when your tenant moves out.

If you are uncertain about what information is needed then just do a dummy run now by filling in the info on the first page and then click 'Continue to next step'.

It's very easy.

Newbie
Posts: 7

I like property

« Reply #7 on: November 26, 2021, 05:44:47 PM »

Easy when you know how, eh? Thanks 👍
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