UK Landlord Forum / Life

Hi all,

I would love your input re. the biggest lettings' pain points. The end goal is to design a tool or process that reduces admin time, strengthens tenancy paper trail, and makes disputes easier to evidence and resolve (driven by my personal letting experience...).

The survey is anonymous (unless you leave your email) and should take 5mins max. Would love to see your comments if there are areas not covered by the survey too!

Survey: https://forms.gle/DaYWhfo9H4AQe7bT8

I appreciate your time.

Regards,

Isn't this what all the existing tenancy software and online letting agencies like Openrent do already?

Didn't fill in the survey but happy to share my biggest pain points here since it's relevant:

1. Certificate and compliance tracking. OpenRent and the letting platforms handle tenant finding and referencing fine, but none of them properly deal with the ongoing compliance admin - keeping track of when your CP12, EICR, EPC, insurance policies etc all expire across multiple properties. That's the bit that falls through the cracks because it's not a one-off task, it's continuous. I actually found a tool called Amberline (www.amberline.app) that handles this specifically - sends automatic reminders before things expire. Solved that particular headache for me.

2. The maintenance paper trail. Tenant reports a problem, you arrange a tradesman, work gets done, invoice gets paid. Six months later there's a dispute about whether it was actually dealt with. Try finding the relevant text messages and email chain at that point.

3. Keeping up with regulation changes. The rules keep shifting and it's genuinely hard to know which new requirements actually affect your situation without paying a solicitor every time something changes.

To DPT's point - I think the gap is specifically in ongoing property management rather than lettings. OpenRent is great for getting tenants in but it doesn't really help with the day-to-day admin of keeping everything compliant once they're there. There's definitely room for better tools in that space.

Really? Portfolio, Reapit, Concurrent, Landlord Vision, Arthur Online, Proptino, Rentila, AgentOS, AgentPro, Alto, MRI.....