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Reasonable time to do repairs

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Alison

Newbie
Posts: 5

I like property
« on: February 18, 2014, 04:55:22 PM »
I am looking for some general opinions from other landlords. 

I am renting a property out to what I feel is a bit of a moaner.  She is constantly complaining about various things within the house, I try to humour her as much as possible and pop up within a week to sort her grumbles.

Now with the strong winds there has been an ongoing problem with garden fence panels, they are constantly blowing out of the posts which is understandable, I have gone up slotted them back in and replaced as needed.  Since the really bad winds on Friday she has said that 4 have blown through and broken, the letting agent emailed me on the Saturday to notify me, I replied that I will fix as soon as possible weather permitant, they emailed me again on Monday.  I have since had a conversation with them saying that as more strong winds are forcast that I will wait and let mother nature calm down before fixing again as it is a pointless exercise, ordering panels, arranging delivery etc.

They have come back to me saying that the tenant really isn't happy and insists they are fixed immediately. 

Therefore my question is, what others feel is a reasonable time given the on going weather problems we are having.

firefly2184

Newbie
Posts: 46

I love being a landlady :)
« Reply #1 on: February 20, 2014, 01:40:49 PM »
Hi,

I gave the same advice regarding the missing 2 hip tiles, since the weather continued badly, another 3 were lost, and now the weather has calmed, they are all being replaced on Saturday.

Overall, 1st hip tile fell off in November 2013, replaced within a fortnight, roofer noticed another 2 missing, these two will be replaced with the latest 3 losses this week.

Due to roofer availability and Christmas, tenants have to wait just as I would with my own property.

I find as long as communication is maintained all is ok.

If it were a boiler in the middle of -8 degree winter, then I would attempt to repair within 24 hours, again, gas safe engineer dependant.

Alison

Newbie
Posts: 5

I like property
« Reply #2 on: February 20, 2014, 07:18:44 PM »
Thanks for the reply,

I have since done a temporary fix until new panels can be ordered but I felt her demand of 1 week being a tad unreasonable.

However after spending a few hours reading posts etc on the site it seems my tenant isn't unusual with her stupidity :-

The shower isn't working (dial wrong way)
Heating not working (couldn't work out the controls)
Draft coming through door ( get a draft excluder)

Will now continue to smile sweetly knowing that it is "normal" tenant behaviour

firefly2184

Newbie
Posts: 46

I love being a landlady :)
« Reply #3 on: February 21, 2014, 08:50:32 AM »
Haha yes it certainly is...I check mine in with a tour and explaination of how showers/boilers etc work - it sometimes helps, sometimes even a tutorial isn't enough  :D

I had one who attempted to remove the waste pipe to clean it, this resulted in the plug waste & hole breaking...

Cost £5 for new parts and two hours of time.  I'm sure some Mr Muscle would have done the trick :)

Riptide

Global Moderator
Hero Member
Posts: 1051

Donald Trumps Son
« Reply #4 on: March 10, 2014, 04:56:48 PM »
Quote from: alinally on February 20, 2014, 07:18:44 PM
Thanks for the reply,

I have since done a temporary fix until new panels can be ordered but I felt her demand of 1 week being a tad unreasonable.

However after spending a few hours reading posts etc on the site it seems my tenant isn't unusual with her stupidity :-

The shower isn't working (dial wrong way)
Heating not working (couldn't work out the controls)
Draft coming through door ( get a draft excluder)

Will now continue to smile sweetly knowing that it is "normal" tenant behaviour

Imagine how stupid the average person is.  Now imagine the remaining 50% below the average who are even stupider.  These are tenants.
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