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No access to common areas - can I request compensation?

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Author Topic: No access to common areas - can I request compensation?  (Read 252 times)
Posts: 2

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« on: October 28, 2020, 04:53:35 PM »

Hi all,

I moved into a lovely new apartment a few weeks ago.

It has a pool, gym and sauna in the basement and these facilities were promoted in the flat listing on Rightmove.

Unfortunately, I haven't been able to use these facilities as I still haven't received the fob to access the leisure area, despite numerous calls with the lettings agency. In each call with them they say there has been a mix up on the landlady's side and that's why she hasn't sent the fob over to the agency yet - hence, they haven't been able to provide me with access to the facilities.

I am paying the full amount of rent. Do you think I can request a refund for not being granted access to the leisure facilities?

Thanks in advance!
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« Reply #1 on: October 29, 2020, 09:50:04 AM »

Of course you can request a refund.

But it might be rejected... asking is the first step. Better to ask than demand (in my opinion)... but be prepared for the Letting Agent to brush you off. You need to ascertain whether it's the Letting Agent who doesn't want the headache, or the Landlord who is playing hardball, and could be considered unreasonable. Secondly... you need to be reasonable and realistic... what amount are you thinking? Somehow I wonder if it's a 50% refund..?

Doesn't your lovely new apartment have a Concierge with such amenities..? Usually, in my experience, it's possible (if you can prove residence, obviously) that they are able to access systems that dispense the fobs. It may be the case that the previous Tenant lost or stole the fob and the Landlord is in the middle of the process of acquiring a new one... no help to you, but possibly a reason... so you don't want to add further pressure to someone who is currently trying to assist, in the background... you hope.

Lastly, who would want to be using common facilities now anyway? Are you mad? In apartment blocks with on-site gyms - they're often closed anyway, right now... you know, this thing... this Covid?
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Posts: 142

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« Reply #2 on: October 29, 2020, 10:49:59 AM »

Would echo Hippogriff. Approach it respectfully and detail your grievance.  Realistically any compensation would be minimal. My actual gym membership which includes everything mentioned costs me less than 50 a month.

Not sure using these facilities right now is the best idea.

As an aside I hate compensation culture.  Sometimes things go wrong or don't run smoothly. It doesn't mean you are owed anything.
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« Reply #3 on: November 01, 2020, 11:06:24 AM »

I agree with both above comments..If you love your apartment,enjoy it,but why go looking to profit from a situation that is not your landlord's fault? Even if they have been tardy,it is only a few weeks. There are people losing their jobs and their homes,be grateful this is all you have to  complain about.
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