Hi Inspector,Thanks for your reply. Yes, she is using a third party inventory clerk. Problem is, when I called them to confirm the check out time etc, they immediately called my Agent by her name so it seems they know her, without being too paranoid: are they really neutral?
Quote from: Riri on September 22, 2020, 10:48:57 AMHi Inspector,Thanks for your reply. Yes, she is using a third party inventory clerk. Problem is, when I called them to confirm the check out time etc, they immediately called my Agent by her name so it seems they know her, without being too paranoid: are they really neutral?I work as an inventory clerk. I have several clients I use on a regular basis so am on a first name basis. This does not affect my neutrality. If I note a property as meeting a professional clean standard then I provide photos to back this up.A huge amount of cleaners do not clean to a full professional standard so when an agent or landlord finds one that does the job properly they might want to use them confident that the job will be done without a revisit.But I understand your apprehension given what has happened.
Quote from: Inspector on September 22, 2020, 02:39:27 PMQuote from: Riri on September 22, 2020, 10:48:57 AMHi Inspector,Thanks for your reply. Yes, she is using a third party inventory clerk. Problem is, when I called them to confirm the check out time etc, they immediately called my Agent by her name so it seems they know her, without being too paranoid: are they really neutral?I work as an inventory clerk. I have several clients I use on a regular basis so am on a first name basis. This does not affect my neutrality. If I note a property as meeting a professional clean standard then I provide photos to back this up.A huge amount of cleaners do not clean to a full professional standard so when an agent or landlord finds one that does the job properly they might want to use them confident that the job will be done without a revisit.But I understand your apprehension given what has happened.Hi Inspector, Many thanks for your reply. So, I have a PDF document, the inventory with pictures and description. There is something which is started to get broken in the kitchen, I let the Letting Agent know in March bt she never replied. Can I get troubles because of that? (it's not on the pictures included in my inventory but I took a picture back in March that I sent to the LL)
I am not sure how to describe that (please see picture attached). I didn't cause it but I saw that it was becoming worst in March so I emailed the LL about it and sent the picture.
Also, anther question: if a tenant is out of the flat two months during the tenancy and the contractors don't protect the floor when they work, does the tenant has to ask a new inventory when he comes back? In my case, I was out of my flat during two months and the contractors never protected the wooden floor. I have pictures and videos. If there is a deposit dispute because of scratches on the floor, will the DTS take this into consideration or they just deal with the inventory provided? Also, I have a new bathroom so the pictures on the inventory are the ones from the old bathroom, were we supposed to get a new inventory with pictures of the new bathroom? Thank you
May thanks Inspector, so my check out was yesterday, they sent a Clerk who kindly explained me that I could not stay because he had to see the flat alone to do his report, he also collected the keys. So I just had time to take pictures and I left. Does it sound ok for you? (I thought that the tenant was supposed to stay in the flat with the clerk).
I don't know if it's linked to the Cover situation (but he didn't wear a mask so I am not convinced)
KTC: No I didn't because my Landlord was not very helpful during my tenancy, every time I contacted him to explain that things were not done by the Letting Agent, he was replying to see that directly with her and that she was paid to do it. I met him briefly once and he told me "I should not hear from you for the next years as I didn't hear from the previous tenant during his tenancy" So I dont want to waste energy trying to reach him or to negotiate if things eventually go to the DPS process. To give some background, he lives abroad and wants to keep this studio for his children once they will be old enough to come and study in London. However, he is quite careless in the way he manages this studio, he didn't see an important leak last year in the bathroom (the plumbers said it was here for years), the EPC rate of the studio is currently F which is illegal and he was supposed to change the windows to improve it but it has never been done during my tenancy (15 months) despite my requests and the Council had to write to him, so I guess he will try to take as much money as possible from my deposit.