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End of Tenancy Clean Dispute

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Author Topic: End of Tenancy Clean Dispute  (Read 89 times)
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« on: July 10, 2020, 02:36:39 PM »

When my daughter vacated her uni apartment in April we spent an entire afternoon giving it a deep clean.  It was absolutely spotless when we left (cleaner than when she moved in!).  No detail was left, all chrome was shiny, bleach in the toilet, floors washed, carpet hoovered (even moved furniture), cooker, microwave and fridge completely cleaned and every cupboard and even the wardrobes hoovered and wiped down.  You could not possibly clean it any further.  So I was extremely shocked when I received a bill for 50 for a deep clean!  A scrapped hand-written receipt with the name 'Jimmy' on was sent to me. I disputed this and very politely pointed out that between my 2 children we'd spent 6 years renting apartments in this building and referred many of their friends.  We'd also never been charged a cleaning fee before (except one year when we forgot to clean the oven).  They have now sent my daughter an email threatening court action and pointing out to her what a CCJ is and sent me a one-liner saying "so you're not going to pay the cleaning fee?" (in very big type).  FYI I can't go to anyone higher in the management company as apparently, the person I'm dealing with is the boss's daughter.  Any advice would be greatly appreciated.
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« Reply #1 on: July 10, 2020, 02:53:48 PM »

You could not possibly clean it any further.

If you're prone to exaggeration and obvious untruths like this, how can we possibly take whatever else you say seriously?

Cleanliness doesn't have an objective scale. It's not possible to achieve this. Cleaning is subjective by its very nature. One person who thinks something is clean will meet another who considers the same to be filth. And, indeed, the other way around... subjective.

What you can do, though, is relatively simple... you can compare the state of the property from when you took it on (the signed, dated Inventory, with photographs) and the state of it when the tenancy ended (photographs) and then you have a reasonable attempt at spot-the-difference... all you are expected to do is hand the property back in the same state [of cleanliness] it was in when you took it on - minus fair wear and tear.

If there is no Inventory... the Landlord / Agent doesn't have a leg to stand on (so you can just ignore the demand) - you could've taken big dumps in each room and painted the ceilings in purple gloss paint and you could just claim "it was like that when I moved in"... so... where are you now? If there was no Inventory (and you don't mention it) then you can take some pleasure in advising the person you are dealing with - there's no Inventory, but I do have dated photographs from the day you moved in and the day you moved out - and any Court would see that they're trying it on. They might shut up then. Maybe.
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« Reply #2 on: July 10, 2020, 04:21:55 PM »

Realistically,I can't imagine they will pursue this for 50.
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