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Accidental landlord - tenant's damage, won't pay. Help agent terrible

Started by Rulessevilifuratenant2, September 12, 2017, 12:38:24 AM

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Rulessevilifuratenant2

Hi,

Can anyone help with advice with a rude ungrateful tenant and hideous agent who has conned me into paying costs the tenant was responsible for, lied including telling me the tenant who suddenly handed over my mail after 10 weeks (denying they had any whilst I begged for urgent post) with not known at this address all over it claiming this was the correct thing to do and what would be expected when under the agents tenancy contract this was a breach.

The agent lied telling me I had to pay for work and manipulated me as I was grieving after the death of my partner pressuring me, misleading and misinforming me so I ended up spending around £1000 doing work for the tenant.  The work was what the tenant would have needed to do when I agreed out of goodwill they could move very large fixtures.  The tenant was so damn rude after this then moving in to find I had thoughtfully left them quite a lot of products and items they wrote demanding a contractor remove the items they didn't want listing things including toilet brush (accidentally left behind) with no mention of the many more items they were clearly happy to accept the offer to use.

Always want contractors and these are paid for promptly whenever needed. Now tenant reports his washing machine he installed has been leaking.  His connection came loose in under a year and damaged the oak floor.  He reports minor cosmetic damage saying its all concealed under the appliances.  In view of dishonesty I sent floor company who report further damage saying wood has buckled and lifted and separated so machine can't be moved in and out of space as it did.  The tenant didn't bother calling a plumber despite demanding tradesmen for everything that belongs to me even though his installation failed so quickly.  After weeks when it had dried enough for floor company to assess any damage I sent a plumber to check nothing was wrong with my plumbing knowing the tenant would see it as a no brainer to sabotage my plumbing if he thought anyone would dare suggest he meet cost of repairs he responsible for.  My insurance doesn't cover the repair which is a little under £300 (I think it sounds a lot but I'm left with £40.00 for the quote which I hadn't realised) as the excess is £1000 for escape of water.  When I told the stupid agent I was sending a plumber, not realising it was the tenants washing machine, remarked what a good idea it was as the tenant is not a plumber and we have no idea how long his fix will last but hopes the tenant might agree to something when I asked if they will pay for damage or claim on their insurance explaining and evidencing it is not covered my my insurance. 

I'm having other grief from these people too and can not believe how awful the tenants are - being so bloody mean - they have household income of £200,000 pa and make written requests for written assurance they won't risk having to spend £5.00 in a year.

I went to extremes to leave the house welcoming and spotless & thoughtfully left them with information etc and I've had nothing but complaints.

Help


Hippogriff


heavykarma

Absolutely agree-serve notice,get photos of damage and inform them and the agent that you will be carrying out your own final inspection,and claiming against the deposit for anything they have damaged.Use the threat of small claims court if necessary.rDon't take this lying down,you'll feel better fighting back.They have kicked you when you are down.Sack the pathetic agents while you are about it.Hope life gets better soon,Big Hug.

Rulessevilifuratenant2

Thank you for reading and taking time to feedback - reason haven't evicted related to my health & personal situation but comments reassured me right to fight for them to pay up for their damage. Issue of 21 downlighters - fire risk not noticed by him when doing electrical safety check electrician to deal with first. 

Hippogriff


Rulessevilifuratenant2

Means I can't evict, no grounds yet & I have situation making things difficult for me also.  The damage they don't wish to pay for has to take a back seat as I'm being pissed about by electrician and scum agents and tenant about paying for lighting work I need to address before I can even think about getting any damage repaired in my house.


Hippogriff

You aren't respectful of others... sorry, but it's true... you call them "rude", "ungrateful", "hideous", "stupid" and "scum"... I accept you might be in a stressful situation with no sight of the end... but take a deep breath, try to not vent so much, at least publicly, and grin and bear it until the time you can evict, either by Section 8 or Section 21. Then do so at your first opportunity and don't be swayed by anyone - remember, then, how you feel now and use that to press your objective. You might have gotten unlucky - we don't know - but you might also not be suited for this game.

If you want shot of the situation now - you could try and put the property on the market as a going-concern for another Landlord to take from you. Even you doing that and making the Tenants aware could be an interesting social experiment. You need to assess what grief this is causing you and whether there are options that are realistic, even if it means you taking a bath financially.

Let us know what you're thinking... but for pity's sake... take that deeeeeep breath.

Rulessevilifuratenant2

Not sure what you hoped to achieve responding to my post with judgemental statements and patronising advise.

You write, "You aren't respectful of others... sorry, but it's true...- What qualifies you to decide what is true / false about me?

How respectful is your response?

Exploiting the death of a human to make money may be OK for you, I'm OK referring to people behaving in this was in terms including  "rude" and "ungrateful".   

Very gracious of you - "I accept you might be in a stressful situation". I can confidently inform you  'life changing events, death of a person / people you love, assault, physical illness, disability, unemployment, fraudulent loss of savings can be experienced as stressful, especially when in a very short period of time.  So whilst one person may find it a walk in the park and puzzle why others in the same situation don't pull their socks up. 

Seriously, "take a deep breath, try to not vent so much, at least publicly"  -  unseemly behaviour on forum of this nature.

 

Hippogriff

Please stop being so insulting to other parties and definitely stop moaning if someone takes their time to point out your bad behaviour to you - graciously change it. We are a professional forum... we expect professional behaviour from those seeking help.  ::)

Rulessevilifuratenant2

Hi,

The spirited defence of the honour of estate agents, their recommended tradesmen & a tenant, nasty words disrespectful quite amusing really for people who lied, deceived & exploited me for financial gain. Judging my character though evoked memories of REM lyrics "who died and lifted you up to perfection?   

"You aren't respectful of others... sorry, but it's true... you call them "rude", "ungrateful", "hideous", "stupid" and "scum".. .   .Your statement criticises me for using those words so it's confusing you appear to have used them yourself. The words in your posts include those below.

"unruly", "unreasonable",  "parasites",  "idiots", "imbeciles", "liars", "bullies", "lazy", "incompetent" and in one string of insults stated "keep adding words as you need to". You say they "no nothing" (? sure I've made loads of typos) and have "poor communication and attitude", openly acknowledging your feelings towards agents  "can you tell I pretty much despise them?( Estate agents) and refer to your experience of their "lying, obfuscation and attempts at bullying".     

Just in case you forgot what you have been saying I've listed some statements below.  There are many, many more. 


1) "How many times have people told me that is a breath of fresh air? I say it's 'cos I'm not Letting Agent / scum"

2) "don't engage in battles with people you already know to be idiots "

3) "Most of these Estate Agents know nothing... I kid you not, they are imbeciles, liars, bullies and lazy to boot".

4) "Agents that are out there already, parasitically surviving by playing both sides of the equation"

5) I am tired of Letting Agents being liars, incompetent, lazy, bullies... keep adding words as you need to"

6) "Agents are mostly lazy"..

7) "incompetence, poor communication and attitude from Letting Agents. I take it you have not yet experienced the lying, obfuscation and the attempts at bullying

8) ""Anyway, enough on Letting Agents... can you tell I pretty much despise them?

9) "you cannot afford to have an unruly and unrealistic and unreasonable Tenant running rings around you" 


Another forum user gets insulted with the following statement,  "What an insouciant numptie you've just come across as... yet, you were here with your problem, looking for advice" meaning unintelligent person, idiot, fool that's pretty harsh.

A professional landlord, knowledgable, competent, wise, humble, witty and charming as you are, respecting other people regardless of race, faith, sexuality, gender, education, health status, occupation, trade union membership, marital status, age etc.  Your tenants are very lucky indeed, having a decent, honest, fair minded and professional landlord caring for their every need with dedication and commitment.  It is a shame the generosity and warmth you clearly have for tenants doesn't extend to a group of society who you seem to despise with such venom.  It's not healthy for you regardless of the affect it could have on others.   So that deep breath......

Rulessevilifuratenant2

You are not offering any help & you are not obliged to, however if you have nothing nice to say zip it and quit the royal we stuff.  You do not come across as professional at all, pointing out bad behaviour - tenants are not your children and neither are other people who write on here. 

Hippogriff

You are behaving like a child, though... don't you see? "rude ungrateful tenant", "hideous agent", "manipulated me", "so damn rude", "stupid agent", "being so bloody mean".

Methinks you like to play the victim. Good for you.

"I had thoughtfully left them quite a lot of products" this is Landlord-ese for "I left them my old tat I didn't want, found worthless, and couldn't be bothered to move". Who do you think you're talking to, some wet-behind-the-ears numpties like yourself? We know all the tricks you're trying to pull. Get a handle on this situation. I have already advised you what to do - you've ignored it.

You were advised to evict - you replied "reason haven't evicted related to my health & personal situation" so that implies you are legally within your right to do so - do it then move on. You can lead a horse to water...

Rulessevilifuratenant2

Your post is quite concerning, the compulsion to denigrate and belittle using words like "numptie", apparent belief sinister intentions of others and delusion I have ignored your advice to undertake an eviction.

An on line forum not the place, I worry you will attribute further malice however please see the support of a mental health team if needed.  Mental health issues affect many people I am confident you are aware of this.  I can assure you I do not think this is matter for joking in such an instance and using a a way of discrediting another person is immoral.  I'm not prepared to engage in communication like this.  If it helps to believe I am overwhelmed by your brilliance go for it.  Should you choose to mimic my concern that is too weird.  If you think "I'm playing the mental health card" that's deeply unpleasant. 

Hippogriff

I initially started-out by pointing out that it was you who was rude and offensive. You obviously didn't like that. You didn't like being told how badly behaved you were being. That's OK - I suspect many people don't stand up to you as you appear adept at trying to engender sympathy. It's plainly obvious that this is how you started your first forum entry here - trying to get a population on your side against the rude and ungrateful (?) Tenant and hideous Agent (which you employ). Maybe a reality check is what you need? I've tried to give you one. Evict. Do it now and get things back on track. You've given no indication you will take the - only - advice you've been given. No-one else is likely to say anything different - and no-one else is likely to engage with you for fear of harming you with words, because you do appear to be a sensitive soul indeed. Get a grip. Try to grow-up. I attribute no malice to what you've said - it's just the pot calling the kettle black, but you won't see that (in your little world I am sure you do no wrong).

Finally - there aren't any accidental Landlords. All Landlords have made a choice to be a Landlord. A choice usually based on their own greed.

heavykarma

Hippogriff,after I responded to the original query from Rules.she messaged me privately.She has indeed been through the mill,trust me.The Landlord Rant aspect of this forum is different from others,and I am not the only one to come on here expecting to get a bit of fellow-feeling (quickly disappointed on that score!)
You are clearly someone who has the kind of temperament that can emotionally detach when it comes to property,and you are lucky.If others do get upset and angry it does not make them unfit to be landlords.I don't get the impression that you have ever had a real tenant from hell.I suspect that if this fiesty lady had these experiences a couple of years ago she would have made mincemeat of the tenant and the agents.

That said,you are invariably right in your advice,God damn you,and I have to agree that I hope she will evict at the first opportunity,and wish her better luck if she relets.In this case,greed does not come into it-the word is survival.

 

Hippogriff

Yes, she had better evict. She gives no indication she's even trying to make any progress in that regard - just putting forward excuses as to why not. She's obviously not suited for this and thinks everyone is out to get her. Rather than tell us she's making progress in that regard she'd rather come back to us with some manic nonsense about 21 downlighters and then be offended by a stranger who doesn't give two hoots about her, but who still tried to give her straight and legitimate and simple advice.

We've all been through the mill - it's all about how we react to that. Some will purposefully stride on, some will fall down and curl up into a ball. I've had my fair share of poor Tenants (CCJs, non-payers, late payers, auto-'improvers', those who call for help when a pin drops, non-communicators) but not what I'd class a nightmare Tenant from hell - but I've found that setting everything up correctly and having the right mindset can help you no end, invariably. I recommend it. There's still good money to be made in this game - but abusing your Tenants and the Agent (who works for you, and it would be fair to assume you chose) - and also claiming you 'thoughtfully' left behind the tat you didn't want - is not the way to go about things. The advice was simple at the outset. It remains now just as it was then, and just as simple, evict.