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Tenant not cleaned properly at check out

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Author Topic: Tenant not cleaned properly at check out  (Read 178 times)
Newbie
Posts: 38

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« on: August 11, 2020, 03:09:35 AM »

Hi all,
The tenant checked out and the inventory clerk advised that the property was not cleaned professionally and there were cleaning omissions. 

I got a cleaning company who cleaned properly after check out.
Tenant is requesting full deposit back.
How much do I take out from the deposit? The full cleaning fee I paid the cleaning company?

Deposit is with DPS and will go into arbitration, cause I am sure the tenant won't agree paying anything.

​​​​​​​Thank you.
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Posts: 3612

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« Reply #1 on: August 11, 2020, 09:33:42 AM »

What is your personal definition of "professionally" here? Do you mean "acceptably" or "by some paid-for contractor"? The latter can't really be enforced... not really. The former is subjective, so you'd need to rely heavily on good Inventory dated photos... otherwise the Tenant could claim it was like that at the beginning. If you have a good vibe about all that then deduct the entire amount you had to pay... you can't really ascribe proportions of it, and prepare for a delay and mucho effort. Let us know how it goes... I know we would all be curious at the specific outcome.

Better alternative would be negotiation, but if that's flogging a dead horse, so be it...
« Last Edit: August 31, 2020, 10:59:48 PM by Hippogriff »
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« Reply #2 on: August 11, 2020, 10:09:04 AM »

It depends on what the omissions were.A LA told me he was calling cleaners in,and would deduct from the deposit.I was most surprised,the tenant kept the place clean and tidy.Went round to find it clean and sweet smelling,just a few tiny bits to pick up on the hall carpet.I told him to pay the deposit,and cancel the cleaners.If it was the oven I would have deducted the cost.   
Jr. Member
Posts: 53

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« Reply #3 on: August 31, 2020, 09:34:16 PM »

As far as DPS are concerned the property has to be returned in the same level of cleanliness as at the beginning of the tenancy.

So if the original inventory states the property is cleaned to a professional standard and the tenant didn't contest this and the checkout says it is domestically cleaned or professionally cleaned with omissions then you can make a cleaning claim.

In this case it is best to ask for 2 quotes for the cleaning and charge the tenant the lower amount.  I have looked over hundreds of deposit disputes and if the inventory and checkout reports note  a difference in cleaning levels you generally win your claim if you get quotes to back you up.
Newbie
Posts: 2

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« Reply #4 on: September 01, 2020, 10:40:16 AM »

I had exactly the same issue in February, no maintenance to the garden, not professionally cleaned by a company and carpets not treated for infestation.
I withheld 382.00 the deposit was with the TDS.
I had photographs etc, they awarded me 150.00. They're the most useless outfit. Even with evidence they award the tenant.
In 18 years of letting not once have I had a dispute.
The whole way the BTL market it governed these days has pushed me to sell up and come away from it.
Even when you provide a perfectly sound property and actually care about your assets and tenants it all goes against you.
I can make more money in Easy money and with no cost or nonsense and to not deal with people who all act the victim.
Jr. Member
Posts: 53

I like property

« Reply #5 on: September 01, 2020, 11:06:42 AM »

I don't agree that it is all in the tenant's favour. The strength of a deposit dispute is on the paperwork.

Get an inventory from a good clerk to verify that the property has been cleaned to a professional standard at the checkin. At the end of the tenancy, if possible, use the same clerk to verify the state of the property.

If cleaning is not up to standard then get 2 quotes from good cleaning companies and charge the tenant the lower amount to show you are being fair.

The standard of a professional clean is verified by a 3rd party inventory clerk.  You can pay a cleaner to do a bad job or some landlords or tenants can clean the property to a professional standard. But without a 3rd party to verify the level of cleaning the landlord or agent will struggle to win a full claim.
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