UK Landlord Forum / Life

Hi please help.

I have an issue going on with my letting agent who refuses to forward on reference checks carried out on tenants .
My insurance are stipulating that they need to see the references in order to cover my claim I am making .
The letting agent are of course using data protection as there excuse. Apparently it is only a guideline and is not law. As a landlord I should be entitled to see the reference checks. Without the proof I am left in a position to cover the damage costs and continue paying the mortgage.
I am considering charging the letting agent if they do not co-operate.
The deposit money is in dispute by the tennant! Surprise surprise . The money will only cover the 1 months notice that they should have given me once I can receive the money from the letting agent.
I appreciate any help
Thanks

Any suggestions please

Justdoit

I saw this post and thought you seem to know what your rights are and what SHOULD be done, the agent has no right to keep the Landlord Reference from you - that's why its Landlord Reference, they are your agent not your manager, but this is all going to boil down to getting the agent to understand that - so not sure what more advice can be provided ....

However some thoughts ....

At the least speak to the manager not the numpty at the desk,  I assume you have explained the reason for requesting the report
See if they are ARLA registered or some other (usually pointless affiliation) and tell them you will make a complaint to them
You could try threatening a trading standards complaint but it's unlikely to succeed.

As a last ditch attempt you could ask the agent to email the report to the insurance company directly...
Tell them If they want your continued business they should play ball...

I know you won't like this statement but you should have taken the report before you let the tenant into the property. (Lesson 1)
Also ALWAYS with ANY insurance product find out what information is needed to make a claim, trying to cobble things together at the time you are making a claim is always too late. (Lesson 2)

Best of luck

Thanks for honest advice.
The insuarance have asked directly with the letting agent who told them the same. This is good news for the insuarance but I will now get legal advice and persue the letting agent.
Thanks