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Letting Fee charged without notice.

Started by shedloads, November 04, 2019, 03:03:17 PM

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shedloads

My letting agent, who I have just complemented in another post, initially told me that my very first tenant would incur a finders fee, but subsequent tenants would be found free of charge. The first tenant left and was replaced free of charge. The second tenant left and the third tenant found. No other communication. From the first months rent was deducted a 'Finders Fee' of almost £600. I have complained verbally and in one email. No response to the email and a vague verbal answer with the boss. Ive half let it go, but where do I stand legally? Can they just charge without telling you?

KTC

They're not charging without telling you, they're charging despite telling you in the past that they wouldn't.

Send a formal letter before action for the refund, giving at least 7 days, then go to court (small claims).

shedloads