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Letting agent - No property inspection in 2 years - house now damaged!!!!!

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Author Topic: Letting agent - No property inspection in 2 years - house now damaged!!!!!  (Read 166 times)
Posts: 1

I like property

« on: December 10, 2021, 02:42:10 AM »

I discovered the letting agent last carried out a property inspection of my property in 2019 - which is 2 years ago! I found this out weeks before I visited the property. I was under the thinking the letting agent had been carrying out property inspections and not hearing anything related to the property from the letting agent over the last 2 years I thought there was no concerns.

A few weks ago I asked for the signed tenancy agreement I had signed and the tenancy agreement the tenant signed and these have not been provided to me by the letting agent. I also asked the letting agent to conatct the tenant the second monthly rent had fallen in arrears for about almost two weeks and nothing done by agency despite my emails and calls to them to get the tenant to pay on time, nothing was done.

I just happened by chance to arrange a vist to the property when the tenant was home to go with a estate agen to value the property and was shocked at the state of the kitchen, bathroom and the back garden. Walls and ceilings damaged with damp which will cost 1000s to fix money which I don't have. Rear of the house has water damage maybe from the house next door guttering which is causing water to fall down the walls of my house and probably causing the damp damage to the bathroom and kitchen walls and ceilings.

The tenant has thrown a oven into the back garden and other rubbish - its a rubbish tip

I took pictires of the damage and emailed the letting agent, complaiing about the damp damage and the rubbish tip in the garden. The letting agent response FINALLY going to the property after 2 years!! Then sending me pictures of other peoples rubbish in the street and other gardens in the street, then telling me the tenant admits to throwing the oven in the garden BUT the rubbish is fly tipping because other gardens in the street have rubbish so it has to be fly tipping.

Letting agent then says the house is not in a good state with damp and the kitchen window needs to be open and a air extractor fan needs to be fitted. The house is sub standard for fixture and fittings and not fit for purpose etc

Then they tell me they are ending the management agreement with me!!

I need to write a letter of complaint to letting agency

Why letting agent blame covid pandemic for not carrying out property inspections?
Why letting ageny suddenly gone to property to take pictures ONLY after I made the sent pictures of the damp and rubbish?
Why no property inspections done since 2019?
Why they have not provided me the tenancy agreemen I signed and the tenants tenancy agreement?
Why not been provided with receipts for any works carried out in the property prior to 2019?
Why I not received regular updates on the property?
Why not received regular account statements?
Why each time I wanted to view my property, every time some excuse was made that the tenant was unreachable.

Can I claim back the management fees for last 2 years when no property inspections done - which has caused the ruin of my property in this time by the letting agent and the tenant who failed to tell the letting agent of damp damage.

Can I claim the costs back to repair the damp damage to the house?

Please someone help

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Posts: 1415

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« Reply #1 on: December 10, 2021, 10:20:32 AM »

I have to say you have been very casual about this yourself.Why have you waited so long to query the lack of service and documentation? The good news is that they are ending the management agreement with you.When I decided that I was sick of the rotten service from an agent some years back,they tried to get me to pay them the full rent for 3 months. I told them I would happily see them in court with all my evidence,and after a while they grudgingly "released" me.

You could make a complaint,but you will be asked to fill in an inhouse complaints procedure,which will mean exactly nothing.
If you go to court it will drag on,and you could lose the case.In the meantime you need to find the money to get the place habitable.I assume you want to get the tenants evicted,and this will be very difficult if they complain to the council about the state of the house. 
Global Moderator
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Posts: 1415

I like property

« Reply #2 on: December 10, 2021, 12:13:22 PM »

Just a thought.,others may know more,but it could be worth enquiring about your insurance for the building.If any of the damage was related to floods or leaks,or the neighbour's guttering,you may be able to claim.The length of time  since damage arose can be a factor,so it may not be possible.
Posts: 12

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« Reply #3 on: January 03, 2022, 10:19:48 PM »

My experience of letting agents are that you cannot just sit back and forget about your property because it's in the hands of the agents and think everything is okay. Even if you have full management you need to make sure they are working for you. You still need to be on top of things. This means you need to ensure they're doing the inspections, you've got all your certificates like CP12, all repairs are being reported, you've got the necessary paperwork and generally you're in occasion contact with them. If you hear nothing there is something wrong! I wouldn't recommend using an agent that makes zero contact with you.

If in your letting management agreement you have a section where they'll do inspections included in your monthly fee, but they cannot prove they've done the inspections (which ultimately assisted in  causing damage to your property), then you have recourse to breech of contract with the agents. You'd have grounds to take them to small claims court if you wished.
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