UK Landlord Forum / Life

Picked up the keys today....entry system fobs don't work, and it's the weekend, so no one available to help. How annoying!!!

They worked when the estate agent showed us around, but when I went to measure up early this week (between exchange and completion) I couldn't get in and had to buzz someone in the block (who had no clue who I was) to let me in.

When I took the key back to the agents later that day I told them the entry fob didn't work and asked if they could please check and ensure that the entry fob worked for when I collected the keys on completion day. Of course the slimy cretinous agent assured me he'd sort it.
He called this morning to ask me when I could come get the keys and I asked if he had sorted the fobs, he said "oh it should be fine, we have two sets of keys so the other one  should work" basically meaning he had done nothing!!!

I asked him to sort it and call me before I came out to collect, but at 4.30 pm he still hadn't called so I went in to the office. He handed me the keys and said "yeah, this one should work, it's the one we used " so once again he'd done nothing!

I went out to the flat, and you'll never guess what.....yep, both fobs were not working! I called the freeholder (the council as it happens) and they want an email with ID before they will send me new fobs IN THE POST!!!!!

Looks like I'll have a whole week of paying my mortgage for a flat I can't even get into!

Love that this forum gives me somewhere to vent!