UK Landlord Forum / Life

Basically, I'm in disagreement with my letting agent regarding refund of fees(12% incl vat) due to me as tenant vacated the property half way thru the rental period. My tenancy agreement was for 2yrs. Agent took their fees in advance at the start of the let for the whole two yrs.  Tenant vacated in February  22.Their monthly period for rental is 5/2/22 to 4/3/22. Monthly rent is £2000.Vacated on 19th. Agent billed the tenant for 15days rent (65.75×15)£986.30.  In 2019, they had taken their fees based on a full month payment of 2k. Daily rent calculated is 2000x12÷365=65.75.
As far as I'm concerned,  their fees for the final15 days should be
986.3 x 12%.= 118.36.  Refund due is 240 -118.36=121.64.
Instead their caculations states that ,  refund due to me is for the remaing 13days fees  which comes to 65.75 .x13daysx 12%=102.60. Because in February only 28days. So according to this in February  I'd hv rec'd,986.30 +854.80=1841.10.
Their invoice clearly says monthly rent 5/2/22 to 4/3/22= £2000
Last year i received full 2000 for the period 5/2 /21 to 4/3/21.
In any case, i fail to understand their logic. Fees are calculated on rent paid! I got 986. I submitted all this but they remain adamant.
I also think they billed the tenant less.

This made my poor brain hurt.Are you in conflict over 2 days of interest,just £14 or so? Maybe I have got it wrong.

Fees are indeed 'calculated' (or based) on rent expected and, then you'd hope, paid... on that which is agreed, I mean. For example, if the monthly rent is £2,000 and the Tenant pays £0 and your Agent is still running around on your behalf then they still want their payment based on the rental amount expected, not the £0 that was paid. In a situation where a partial payment is agreed because a Tenancy is coming to an end (I don't know why they or you agreed a part-payment - you should've just kept it whole) I would expect fairness says that it's on the rent received too... but there's a case the other way and they are probably saying "our fee is actually as a £ number... it's not a moving feast based on what you get paid as that might change month-to-month, it's only our pricing model that states it as a percentage of rental income expected for convenience and simplicity"... that's my guess.