UK Landlord Forum / Life

I am interested in using an online management system where I self manage my 2 properties.  Something where the tenant logs on to report any problems etc.  Does anyone have any recommendations?

Thanks

Quote from: LCW on May 15, 2022, 06:43:30 PM...2 properties.  Something where the tenant logs on to report any problems...

Can I ask first... is this a joke? Or are you trying to deliberately dehumanise your business relationships?

No it wasn't a joke.

How many problems a year do you anticipate that the tenants may need to report in a year for each of your properties?

Serious question.

The properties are well maintained and I do like to keep on top of things.  One tenant has been in 5 years and never raised any issues/reported any faults.  The other tenant texts me regularly as if we were mates with emojis and all sorts.  I was never really comfortable with this and would like some sort 'buffer' if you like where he reports the faults to a platform and I get a message from there if there's an issue.

Thanks for replying to my post.

Quote from: LCW on May 23, 2022, 02:43:43 PMThe other tenant texts me regularly as if we were mates with emojis and all sorts.  I was never really comfortable with this and would like some sort 'buffer' if you like where he reports the faults to a platform and I get a message from there if there's an issue.

Just ask him to email you with anything relevant to the property and then block him on WhatsApp & Texts.

I tell my tenants to use email,except for emergencies.It is better to keep a record that way I find.Maybe you have made the mistake of responding to his chatty texts? Either ignore them,or as suggested block his number.He will get the message.

Hi thanks.  I think I will block everything except email (or phone/text for emergencies) going forward.  I started to ignore the chatty messages, he then said I was ignoring him.  It's my own fault to reply to the emoji stuff in the first place.

In any case I gave them a section 21 to get them out (on 7/7) as have let their dog do extensive damage to the property, which if I'm lucky the deposit may just cover.  Extremely horrible to me when I discovered it - lots of swearing at me etc.  However they have just text me to say that they have found somewhere else and will be 'out by the end of the month'.  I've asked them to email further details.  They have not given notice and I think are going to skip out without paying the rent due on 1st June.